The new issue of In Touch Magazine reveals that the Duggar family is under investigation again by the Arkansas Department of Human Services and police were called when the family refused to cooperate.

Now, In Touch has the audio of that 911 call made by a representative from the Washington County DHS on May 27 at around 11 a.m. to the Springdale Police Department asking for police assistance when DHS was not allowed to see the minor they were concerned about. In Touch, which broke the story of Josh Duggar’s sexual molestation scandal, has the full transcript of the emergency call in the new issue.

The new investigation comes as the family tries to save its TLC reality show, 19 Kids and Counting, which the network pulled off the air, while determining its fate. Jim Bob, Michelle and two of their daughters sat for interviews with Fox News, attempting to minimize the damage, but much of what they said was widely condemned as misinformation and not full disclosure.

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The Duggars made no mention of the fact that they have been under investigation again, but In Touch discovered what they are hiding via another Freedom of Information Act request that produced the 911 call.

After identifying himself as a Washington Country DHS employee and stating the Duggar family address, the caller tells the 911 operator, “We have an investigation and I guess they’re not being cooperative. We have to see the child to make sure the child is all right. So we just need police assistance.” The 911 call was then transferred to Washington County authorities.

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DHS records are not available to the public so it is unknown what prompted the investigation. Experts tell In Touch that an investigation can be triggered by a hotline complaint, even an anonymous one, if the trained operator determines the allegation is serious enough that it meets standards for child abuse maltreatment laws.

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The Duggars were investigated by police in 2006 for Josh’s acts of molestation committed in 2002 and 2003. DHS then investigated the family in 2007, as In Touch first reported.

For all the details of the new Duggar investigation, pick up the latest issue of In Touch, on newsstands now!